Answer to Question #9

A client requests you to certify a copy of their academic transcript. You notice the original is in colour, while the copy is black and white. What is the most appropriate action to take?

1. Certify the copy as presented, as colour discrepancies do not affect the validity of the document.
2. Refuse to certify the copy, as colour variations indicate it may not be a true reproduction of the original.
3. Certify the copy, adding a note in your statement explaining the colour difference between the copy and the original.

Answer: a. The copy must contain all of the information that is contained in the document presented as an original. Unless the receiving agency has stated otherwise, a black and white copy is acceptable for most situations.